Returns Policy
All items are checked and packaged prior to delivery, and the utmost care has been taken to ensure
you receive your parcel in excellent condition.
If in the unlikely event of courier mishandling, upon receipt of your parcel you must sign for it as
"Damaged in Transit".
This will allow us to process your return quicker with the freight company.
If you received your item damaged, please inform us via e-mail and we will reply in the soonest time
possible.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We ship within Australia only. Note that there are restrictions on some products, and some products cannot be shipped to a Victorian address without proper licensing ie: VEWG registration etc.
All items will be shipped via courier service at the rate specified as postage during checkout.
There are no hidden charges, the shipping fee is discounted and rarely covers the cost of actual shipping.
Refunds:
We operate on a pre-order system as a lot of our clients order custom blades that are unique for themselves and unable to be stocked consistently. All katana on our website are demonstrations of previous builds for our clients.
We ask that you take your time in selecting your chosen katana and we want this experience to be as excellent as possible for you.
Should you pre order a blade from us and decide you do not want it more than 7 days after having paid for your blade, please be aware there will be a 40% cancellation fee .
The reason for this is that your blade order is sent to our forge within 2 days of receiving your order and our bladesmiths and artisans are paid for their crafting of your blade which cannot be refunded.
Although we would love to not have to do this , Guardians Vault Australia does not get reimbursed for any cancelled pre order so we must recover some of our costs too as we are a small one man samurai clan that must eat also as i am sure you can understand.
Please be sure of you choice before purchasing and help us to forge you an excellent blade ; ) !
Modifications during forging will also attract a fee depending on how far along your blade is during crafting.